SmartAudit Terminology Guide

SmartAudit Term	Abbreviation	Previous Terminology	Definition / Client Explanation
Client Business Unit Name	Client BU Name	Division	Replaces “Division,” which was often shown as a number. Now displayed as a descriptive, named business unit for easier client identification.
LTL Consulting Commission	LTL Consult Comm	Total Cost Management Savings Gainshare	Represents the gainshare earned from total cost management savings identified during audit/consulting.
Consulting Variance	LTL Consult Var	Total Cost Management Savings	Reflects the total savings identified through cost management efforts before gainshare is applied.
Overcharge Cost Avoidance	Total OCA Comm	Total Overcharge Commissions	Indicates commissions tied to preventing or avoiding potential overcharges.
Total Goodwill Credit	—	Disc Comm	Represents overcharges where gainshare is not applied (credited fully to the client as goodwill).
Pro Processed Amount	Pro Processed Amt	—	The final amount an invoice was processed for after any adjustments or cutbacks.
Pro Overcharge Amount	Pro Overchge Amt	Overcharge Variance	The total identified overcharge amount on the invoice.
True Cost	—	—	The actual shipment cost, including all applicable AFS fees.

When communicating updates, keep the following guidance in mind:

Reassure continuity:
Emphasize that while terminology has changed, the underlying services and value remain the same.
Focus on clarity improvements:
Many updates (e.g., BU Name vs. Division) are designed to make reporting more intuitive and easier to understand.
Translate proactively:
When speaking with clients, reference both terms initially (e.g., “Consulting Variance, previously known as Total Cost Management Savings”) to bridge understanding.
Highlight transparency:
Terms like True Cost and Pro Processed Amount provide clearer visibility into how charges and adjustments are calculated.
Data Security First:

As part of the SmartAudit transition, clients may notice that reports are now accessed via a secure link rather than being sent directly via email.

“You may notice updated terminology in SmartAudit, these changes are meant to improve clarity and reporting transparency.”
“What used to be labeled as ‘Division’ is now shown as ‘Client Business Unit Name’ for easier identification.”
“Savings and commission-related fields have been renamed, but the calculations and value remain consistent.”
“We’re happy to walk through any of these updates with you to ensure everything is clear.”
“You may also notice reports are now accessed via a secure link rather than email, this is part of our enhanced data security measures to better protect your information.”

Use this guide when reviewing SmartAudit reports with clients.
Expect temporary confusion during the transition—consistent terminology reinforcement will help adoption.
When in doubt, align new terminology with the closest legacy term for clarity.