🔗 Where to Submit the Request
Submit requests via the AFS Carrier Support Solutions portal:
- Direct link:
https://afs.net/carrier-support-solutions/carrier-remittance-support-form/ - Navigation path (if accessing through the portal):
- Select Carrier Accounts Payable
- Select Carrier Accounts Payable again
✅ Before You Submit a Request (GVL Clients Only)
If the client is housed in the GVL system, you must confirm that AFS has been funded before requesting proof of payment or remittance details.
How to Verify Funding Status
- Go to the internal portal
- Navigate to:
Operations → Legacy Internal Lookup - Search using one of the following:
- Check number
- PRO
- BOL
- Invoice number
- Click the check number hyperlink in the results.
🔍 Interpreting the Results
✔️ If Status Shows:
- “Printed” AND
- “Paid Electronically.....”
✅ This means:
- AFS has received funds from the client
- Payment has been sent to the carrier
➡️ You can proceed with submitting the proof of payment/remittance request.
❌ If Status Shows:
- Not printed
- Not funded
🚫 This means:
- AFS has not yet received funds from the client
➡️ Finance will not be able to provide proof of payment or remittance details at this time.
💡 Key Notes
- Always verify funding status first for GVL clients to avoid unnecessary requests.
- Requests submitted before funding is received will not be fulfilled.