How do I request a special production for a client?

Key Guidelines

• Production Frequency:
  Only one production run per client per day is allowed.
  • If a client has already processed on a given day, the request will be scheduled for the next business day.
• Submission Requirement:
  Completed requests must be emailed to: Production Update
  
  
• Default Dates:
  • The Requested Paid Date and Requested Due Date are typically the same as the production run date.
• Large Volume Requests:
  • If submitting a large number of specific Pro Numbers, include them in an Excel attachment.
• Exclusions Handling:
  • Clearly specify how exclusions should be handled:
    • Should production reach out to the submitter for clarification?
    • Should exclusions be automatically allowed or not allowed?

When to Use This Process

Use a Special Production Request when:

• A client requires processing outside the standard schedule
• Specific invoices, carriers, or Pro Numbers must be included or excluded
• There are unique client requirements that cannot be handled through normal production

Submission Process

Step 1: Complete the Template

Fill out all required fields (see template below).

Step 2: Attach Supporting Files (if needed)

• Include Excel files for large Pro Number lists

Step 3: Submit Request

• Email the completed template and any attachments to:
  productionupdate@afs.net

Step 4: Await Processing

• Production will run:
  • Same day (if no prior client run and timing allows), or
  • Next business day (if the client has already processed)

Special Production Request Template

Copy and complete the template below when submitting a request:

Client:

Involved LocNos:

Requested Paid Date:

Requested Due Date:

Immediate run request or end of day run request:

Pro #(s) or "All pro #s" within provided parameters:

SCAC code(s) or "All carriers" within provided parameters:

Reason for special prod request:

Exclusions:

Tips for Accuracy

• Double-check all fields before submitting
• Be explicit when using terms like “All Pro #s” or “All carriers”
• Provide clear reasoning to help prioritize and validate the request
• Include contact instructions if decisions may be needed during processing

Questions or Support

If you have any questions or need assistance with a request, please reach out to the FAP Ops Manager or your team lead.

📎Related Article: How Do I Initiate a Prefund Request?