One of the world's largest electrical distributors needed visibility, control, and savings across a complex, nationwide logistics network. AFS delivered all three—and a partnership that's now in its 26th year.
With nearly half its U.S. workforce focused on logistics, Rexel struggled to control shipping costs, manage claims, and ensure consistent service. Missed or delayed deliveries disrupted customers—sometimes halting operations for days—and became sunk costs with no claims process to recover them. A large carrier roster, limited reporting, and unclear charges made it nearly impossible to track performance or get ahead of annual General Rate Increases.
AFS partnered with a shipment visibility provider to deliver a custom solution giving Rexel access to high-fidelity transportation data and predictive insights. AFS identified and corrected accessorial charge errors—detention, reconsignment, layover fees—and led an LTL carrier consolidation initiative, aligning Rexel with performance-driven partners. A parcel claims audit process gave Rexel real-time visibility into delivery issues, while ongoing rate and service audits ensured contract compliance. Close collaboration on GRIs helped protect their divisions and branches from unexpected cost spikes.
Rexel USA specializes in commercial and residential wholesale electrical, industrial, lighting, tools, controls and automation products. Rexel Group is one of the world's largest electrical distributors, with a U.S. presence serving millions of customers from more than 500 branches and distribution centers across the country.
"From providing guidance on RFPs to just offering a sounding board and providing expert feedback on our internal processes around transportation, AFS is truly on our side and looks out for our best interest."
"The biggest impact we didn't anticipate was the relationship our team would have with our account manager. We work directly with the AFS team when necessary and response time is always quick. This is truly the support we needed."